Cancellation Policy

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Non-Receipt of Payment

• Cash payment mode orders will be cancelled for non-receipt of cash within 72 hours from the time of placing the order
• Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 72 hours from the time of placing the order

Cancellation by the Customer

Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

Refunds

If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cash / Cheque / DD, we will send you a Cheque. Cheques will be sent only to the billing address of the customer.

Typically refunds are processed in less than 10 working days. In case of payments by Cheque or DD; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

Please call us on 07208042468 / 09322591275 or mail us at support@zilla.co if you have any questions.